1. Who we are

ZEBENTO LLP (“Zebento”, “we”, “our” or “us”) operates a technology marketplace that connects independent home kitchens, messes and other food Providers with customers, through our website and mobile applications (together, the “Platform”). Our registered office is at 128/A P No. 3 Paiki 11 & 12, Kadadi Chal Back Side, North Solapur, Solapur – 413001, Maharashtra, India.

2. Data we collect

Information you give us

• Account details — name, mobile number, email address and password/OTP verification.
• Delivery information — addresses, landmarks, location and delivery instructions.
• Order information — items, customisations, preferences and order history.
• Payment information — processed securely by our payment partner; we do not store full card numbers.
• Content you submit — ratings, reviews, photos, support messages and feedback.
• For Providers and delivery partners — business details, FSSAI and KYC documents, and payout information.

Information we collect automatically

• Device and app data — device model, operating system, app version and identifiers.
• Usage data — pages viewed, features used, and interactions on the Platform.
• Approximate or precise location (with your permission) to show nearby kitchens and enable delivery.
• Cookies and similar technologies on our website (see Section 8).

3. How we use your data

• To create and manage your account and verify your identity.
• To show kitchens near you, process orders, and enable delivery, pickup or dine-in.
• To take payments, issue invoices, process refunds and settle Provider payouts.
• To send order updates and service messages by push, SMS, email or in-app notification.
• To provide customer support and resolve disputes.
• To operate referrals, the wallet and promotional offers.
• To keep the Platform safe — detecting fraud, abuse and policy violations.
• To improve our services and, where permitted, to send you offers you can opt out of.
• To comply with applicable law and enforce our Terms.

4. Who we share data with

We do not sell your personal data. We share it only as needed to run the Platform:

• Providers — the details needed to prepare and fulfil your order (such as your name, order and, where relevant, delivery address).
• Delivery partners — the information needed to complete a delivery.
• Service providers — payment gateway, SMS/OTP, push notification, cloud hosting, analytics and error-monitoring partners, acting on our instructions under confidentiality obligations.
• Authorities — where required by law, legal process, or to protect rights, safety and the integrity of the Platform.
• Business transfers — in connection with a merger, acquisition or reorganisation, subject to this Policy.

KYC and identity documents uploaded by Providers and delivery partners are treated as confidential, stored securely, and are not shared publicly or with customers.

5. Payments

Payments are processed by our payment partner using secure, industry-standard methods. Card and UPI credentials are handled by the payment partner, not stored by Zebento. Refunds, where eligible, are processed to your original payment method or Zebento Wallet in accordance with the Refund & Cancellation Policy in the Customer Terms.

6. How long we keep data

We keep personal data only for as long as needed for the purposes above, to comply with legal, tax and accounting obligations, and to resolve disputes and enforce our agreements. When no longer required, data is deleted or anonymised.

7. Your rights

Subject to applicable law, you may:

• Access and review the personal data in your account.
• Correct or update inaccurate or incomplete data.
• Request deletion of your account and associated data, subject to legal retention needs.
• Withdraw consent (for example, location or marketing) — some features may then be unavailable.
• Raise a grievance with our Grievance Officer (see Section 10).

8. Cookies

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand usage. You can control cookies through your browser settings; disabling some may affect site functionality.

9. Security & children

We use reasonable technical and organisational measures to protect your data, including encryption in transit and access controls. No system is perfectly secure, so we cannot guarantee absolute security. The Platform is intended for users aged 18 and above; minors may use it only under the supervision of a parent or guardian, who is responsible for that use.

10. Grievance Officer & contact

For any questions, requests or complaints about your data, contact us at privacy@zebento.com. In accordance with applicable law, grievances will be acknowledged and addressed within the statutory timelines. You may also write to us at our registered office address above.

11. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified through the Platform or by other reasonable means. Continued use of the Platform after an update constitutes acceptance of the revised Policy.